4 of 4 IVR Jobs in Manchester

objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value. From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise clients on the most effective technology for their needs. You'll present end-to-end solutions, create ...

Provide 2nd line technical support for Wildix and Puzzel solutions. Investigate and resolve complex incidents escalated from 1st Line Support. Troubleshoot VoIP, call routing, IVR, contact centre workflows, reporting, and user administration issues. Perform root cause analysis and implement permanent resolutions where possible. Escalate complex issues to 3rd line teams ...

technologies. You will map client objectives to scalable telecom solutions that improve efficiency and customer satisfaction. From intelligent call routing and conversational AI to IVR design, you will deliver end-to-end solutions, document call flows, test rigorously, and support go-live. #J-18808-Ljbffr ...

incidents and technical escalations. Excellent communication skills and confidence working directly with customers. Desirable Skills Hands-on Amazon Connect administration and configuration. Knowledge of IVR, call routing and contact centre integrations. Exposure to AWS Lambda, APIs, JSON or cloud-based integrations. Experience with ServiceNow or other ITSM platforms. ITIL certification ...