2 of 2 Impact Analysis Jobs in Milton Keynes

TSOM Implementation: Lead the design and implementation of TSM and TSOM solutions, including incident, problem and change management, event ingestion, alarm correlation, service impact analysis and service assurance workflows. CSDM & CMDB Governance: Design and govern the service data model, ensuring business services, technical services, applications and configuration items ...

KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction Own incident resolution throughout local … resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Responsible for activities that require Service Desk approval for new products and services accepted into service. DECISION MAKING SCOPE Providing decisions on first ...