5 of 5 Incident Management Jobs in Exeter

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

authorization experience System security experience like PKI, trusts, certificates System/client copy experience OS knowledge of Windows, Linux Familiar with IT change and incident management processes Ability to work independently and manage multiple projects with minimal supervision Good analytical skills Good communication skills – Oral and written Join ...

Global Ops Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required. Perform root cause analysis and incident management to minimise future issues, and To identify and promote potential commercial activities. Provide consultancy services including but not limited to User Acceptance ...

Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real-time support during high-stakes events and manage cross-functional project timelines. Own the technical relationship with strategic clients, advocating … needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers ...