IT Service Desk Lead / Manager
- Hiring Organisation
- Red King Resourcing
- Location
- London, Holborn, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £48000/annum Dep on skills / exp
response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...