1 Incident Management Jobs in Newbury

to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.What you’ll doSupport and resolve Incident and problems on the production and staging environments. Provide timely response to the failure of a service or system. Assist Incident Management to resolve incidents, providing out of hours’ standby cover and callout support. Communicate major problems to management, team members, and the user community and product owner. Assists with root cause analysis to identify corrective actions and permanent fixes, challenges RCA delivered by other parties to ensure it is … correct. Will as required, design, sanity check and implement workaround to resolve a problem. Deliver reactive management, responding to support requests, typically via Remedy. Analyse issues and correct underlying problems working across elements and services to gain the bigger picture. Works across other support teams to drive a fix more »