126 to 150 of 271 Incident Management Jobs

Network Support Engineer – Vulnerability Management Contract (Long Term ) Canary Wharf, UK Inside IR35 Hybrid (2 days a week) Key Competencies: Vulnerability Analysis & Risk Assessment Network Security & Support Remediation Planning & Execution Incident Management Documentation & Reporting Job Summary: We are seeking a skilled and detail-oriented Network Support Engineer … vulnerabilities as per defined as SLAs and security policies. Monitor and maintain network security posture, including firewalls, routers, switches, and endpoints. Support patch management processes and validate remediation effectiveness. Generate and maintain vulnerability reports, dashboards, and documentation for stakeholders. Participate in incident response and troubleshooting related to security ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

Security Manager to join their IT team. This is an elevated Manager-level role, created to support the merger of two existing Information Security Management Systems into one coherent Group-wide framework. The Information Security strategy is already in place, so this role is focused on execution, delivery, stakeholder … management and clear communication . It will suit a hands-on player-manager who can improve processes, embed controls, coordinate audit readiness and bring people with them across a complex, multi-entity environment. Key Requirements You will be an experienced Information Security Manager, ISMS Manager, Information Security Lead, Cyber ...

Please do not contact the recruiter directly. Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk … lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff ...

across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking … cloud services, security best practices, and modern IT support environments Experience handling escalated incidents and managing competing priorities effectively Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? Join a growing ...

customer requests for security information, including assurance responses and security questionnaires Oversee third-party and supplier security risk through audits, reviews and ongoing compliance management Identify, escalate, mitigate and review information security risks, issues and opportunities for continual improvement Recommend and support the implementation of appropriate security tools, systems … knowledge of NIST CSF and NIST SP 800-53 Excellent understanding of relevant legal, regulatory and compliance requirements Proven experience implementing and operating security management in line with legislation and standards Experience conducting investigations, incident response and producing clear, high-quality reports Strong background in risk management ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology’s operational input into ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology's operational input into ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

Computer Driving Licence) or equivalent qualification. Good standard of education, including English and Mathematics. Strong Microsoft Office and keyboard skills. Experience using Service Desk, incident management or service request management tools. Excellent organisational and administrative skills. Strong verbal, written and telephone communication skills. Ability to build effective … relationships with stakeholders at all levels. Self-motivated with excellent prioritisation and workload management skills. Positive, enthusiastic approach with a strong customer service focus. Desirable Microsoft certifications or qualifications. Experience working with technical suppliers and third-party vendors. Knowledge of procurement processes and systems. Ability to travel to multiple ...

heart of everything we do — and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … ensure they are appropriately managed and actions are taken Escalate incidents to the relevant DPO when they meet the criteria for a Serious Incident/reportable to the ICO Manage the DSP Toolkit Incident reporting mechanism, ensuring all SeriousIncidentsare reported with 72 hours Provide IG input,advice, guidance ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

firm's technology and are building our team to achieve global growth. We are looking for a Data Engineer to support our Enterprise Data Management team. If you are looking for an opportunity to make a difference as we develop scalable and strategic solutions to support our global growth … models on various platforms to meet business requirements Coordinate security, application monitoring, development tooling, and related capabilities with responsible teams Provide operational support and incident management for data pipelines and data flows, including proactively updating internal clients and relevant parties on status changes and issues encountered Author ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

configuration) i.e. ArcSight within an enterprise SOC. Experience in creation of use-cases, analytics and playbooks . An understanding of cloud Conduct real-time management of security incidents from detection to resolution. Technical Knowledge within anti-virus, networking, vulnerability management, encryption, Microsoft technologies, Linux. Knowledge of Information Security … ITIL based environment. Strong problem-solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Highly desirable: Degree level qualification; preferably in technical, engineering ...

software issues for computer systems, printers, mobile devices, and other peripherals. Provide technical assistance for software applications and recommend solutions to resolve problems. Incident Management: Log and track all support incidents and service requests using the IT ticketing system. Prioritize and manage multiple support requests to ensure timely … effective resolution. Escalate complex issues to appropriate IT support teams when necessary. User Account Management: Create and manage user accounts, passwords, and access permissions based on company policies and security protocols. Assist with onboarding and offboarding processes for employees, ensuring proper access to IT resources. Software and System Configuration ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring … processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...