51 to 75 of 271 Incident Management Jobs

Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement … initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks ...

Design, build and evolve a scalable cloud data platform Deliver Platform as Code using modern infrastructure tooling Manage platform performance, capacity, and availability Own incident resolution, root cause analysis, and continuous improvement Collaborate with engineers and third-party providers to mature the platform Contribute to monitoring, observability, and cost … strategies Support projects and business initiatives through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

teams, supporting data protection risk assessments, advising on agreements and data sharing arrangements for partnership activities and funding programmes, and supporting personal data breach incident management involving data transfers. You will provide advice to a diverse range of colleagues, including members of the executive and senior management. Working … across the Group, they will play a key role in delivering a full information governance service for UKRI and ensuring effective governance, accountability, risk management and integrated assurance arrangements. They will represent information governance interests on UKRI and council groups and committees, and externally as required. Your Responsibilities Delivering ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High-signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

ensuring systems are configured, maintained, and optimised to meet the needs of clinical services. The role requires experience in system administration, user support, and incident management within an ITIL framework, alongside a strong understanding of clinical workflows and digital healthcare systems. The post holder investigates and resolves user … ensuring systems are configured, maintained, and optimised to meet the needs of clinical services. The role requires experience in system administration, user support, and incident management within an ITIL framework, alongside a strong understanding of clinical workflows and digital healthcare systems. The post holder investigates and resolves user ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues … Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable. ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting ...

Security Assurance Coordinator +2 months +SC/DV cleared role +Hybrid working +Inside IR35 Skills: +SAC +MOD experience +Security Incident Management policies At least 5 years demonstrable experience operating in a Security Assurance Coordinator type role and gaining Accreditation for novel system/network architectures. Detailed knowledge … over-arching HMG policy. Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. Knowledge of Security Incident Management policies, processes, and procedures. Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. Detailed, experience ...

Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role: Incident Analys tLocation: Manchester (4 days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service‐improvement mindse t. **Core skills :**- Experience of working in financial services indus try- Strong incident ...

quality standards are consistently met Oversee shift handovers and ensure accurate operational continuity Provide clear communication across internal teams, engineers, and third parties Support incident management activity and ensure updates are accurate and timely Guide and support engineers during shift to maintain performance and flow What … operational environment Confident communicator with the ability to manage pressure and competing priorities Experience working in SLA-driven or ITIL-aligned environments Understanding of incident management and service operations (preferred, not essential) Comfortable working in a 24/7 shift-based rota Candidates must be eligible ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position. What … Doing Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber security, including incident oversight ...

/SLOs. You’ll help teams implement pragmatic observability—logging, metrics, and distributed tracing—with actionable alerting, and you’ll contribute to (or lead) incident response and post-incident reviews that drive learning and measurable improvements. Job qualifications We are looking for experience in the following skills: Strong … Dynatrace ( or similar tools) , including alerting, dashboards, and root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards ...

production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

service desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

platform automation initiatives where appropriate. Reliability & Operations Monitor platform health, availability, and performance. Develop operational dashboards, metrics, alerting, and observability solutions. Participate in incident management, root cause analysis, and problem management activities. Improve platform resilience through automation, testing, and operational excellence practices. Support disaster recovery and business … cloud security best practices and secure-by-design principles. Collaborate with security teams to address vulnerabilities, risks, and compliance requirements. Support identity and access management, secrets management, encryption, and security monitoring. Contribute to security audits, compliance reviews, and remediation activities. Collaboration & Leadership Act as a technical mentor ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...