1 of 1 Incident Manager Jobs in Nottingham

working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Littlefish is seeking a Major Incident Manager to join our Service Management Office. You'll oversee critical incidents across our organization and client base, ensuring swift resolution and effective communication. Your main duties: Lead … the management of major incidents across all in-scope organizations. Enhance the efficiency of the major incident process. Produce and analyze SLA/KPI reports to improve service quality. Facilitate technical and managerial conference calls during incidents. Provide clear and timely communication to clients. Ensure smooth handover to Problem Management with actionable insights. Maintain and improve incident processes … and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside these times. What we're looking for: Strong communication and stakeholder management skills. Ability to stay calm and professional under pressure. Proven ability to prioritize, multitask, and own tasks. Experience leading More ❯