teams and suppliers to ensure a prompt restoration of service Driving continuous improvement in our service standards and optimising service standards Owning high-priority incidentresponse and communication The ideal candidate for the role of IT Service Desk Lead will have: Proven experience of leading an IT service … desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal and customer service More ❯
teams and suppliers to ensure a prompt restoration of service Driving continuous improvement in our service standards and optimising service standards Owning high-priority incidentresponse and communication The ideal candidate for the role of IT Service Desk Lead will have: Proven experience of leading an IT service … desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal and customer service More ❯
weaknesses, attacks, intrusions, unusual, unauthorised or illegal activity are identified, assist in the implementation of mitigations, including vulnerability management Investigate security alerts and provide incidentresponse within the IP domain Support as required, from within the IP domain, integration with the company's security technology and tools Support More ❯
weaknesses, attacks, intrusions, unusual, unauthorised or illegal activity are identified, assist in the implementation of mitigations, including vulnerability management Investigate security alerts and provide incidentresponse within the IP domain Support as required, from within the IP domain, integration with the company's security technology and tools Support More ❯
Employment Type: Permanent
Salary: £55000 - £65000/annum Plus benefits package
