IT Service Manager
Stoke-On-Trent, England, United Kingdom
Hamilton Barnes 🌳
completion of IT services. You must be eligible for SC clearance for this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain … incident response protocols Change Management: Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high-level … is advantageous; not not required) Strong understanding of ITIL processes(with certifications in ITIL v3/v4 is preferred) Experience with service desk software, incident and problem management tools Strong communication and leadership skills If you want to work with a specialist defence service provider, apply with your CV more »
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