2 of 2 Inclusion and Diversity Jobs in Hatfield

in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed. We configure, test, troubleshoot, and continually monitor our customers' networks to ensure resilience and availability. What you'll be … doing Configuring, implementing, testing, and troubleshooting IT infrastructure Translating customer requirements into accurate, working configurations, diagrams, and instructions for other agents Providing point of technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with the customer and/or their representatives, and other parts of … BT during production and delivery What we would like to see on your CV A current or expired Cisco CCNP certification Evidence of taking ownership of delivering project work packages Production of documentation to enable in-life support Evidence of device configuration, testing, and troubleshooting Willingness to undergo Government Security More ❯

Unit: Business Location: Hatfield Business Park, Hatfield, United Kingdom; Hatfield, Belfast, Sheffield Salary: Competitive + Benefits Responsibilities: Provide leadership on Agile/ITIL processes and be a decision maker within the security team; advising team members on best practices and supporting from a 3rd Line perspective. Develop peers and colleagues … through mentoring and leadership, providing trustworthy and honest feedback. Produce and support policies, functions, and configuration builds for customer projects. Complete and own integration testing on new products and services, producing relevant documentation. Safeguard sensitive customer information to maintain trustworthiness. Apply experience in agile, lean, evidence-based, and human-centered … design frameworks. Simplify complex ideas and communicate them clearly. Design user journeys, service maps, documentation, user flows, and wireframes. Work collaboratively as a motivated team player to build customer-impacting features. Own production platforms and products from inception to continuous improvement. Preferred CV Qualifications: FCSS/CCNP or Fortinet Network More ❯