Innovation and User Experience Manager
Swansea, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DVSA
Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary Are you an energetic individual who is self-motivated and excels in interpersonal interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology Service … Management (ITSM) function. Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall user experience. Additionally, you will be tasked with identifying and implementing innovative solutions within user support services to improve and automate interactions. You will also assist the … Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects and solutions as part of the ITSM platforms evolution more »
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