3 of 3 Information Security Jobs in Norfolk

supporting ICT service delivery and management. Familiarity with Local Government Reorganisation or large-scale organisational change. Knowledge of ITIL principles or ICT service management frameworks. Understanding of data governance, information security, and digital transformation best practice. Professional certification in business analysis (e.g. BCS, IIBA) or project management (e.g. PRINCE2, Agile). What's in it for you? A More ❯

primary internal point of contact for IT queries and support escalation. Manage performance and partnership with the outsourced IT Managed Service Provider. Oversee hardware, software and system access, ensuring information security and good governance. Support users directly with practical IT issues where appropriate. Lead and support ongoing technology and digital improvement projects. Develop clearer processes for asset management … of Microsoft 365 and Azure administration. Familiarity with endpoint management and basic networking environments. Experience working with or managing an outsourced IT provider or helpdesk service. Confident communicating technical information in clear, accessible language. Organised, proactive and comfortable working both independently and collaboratively. Apply Now More ❯

clear, easy to understand terms and strive to provide customer satisfaction at all times. Key Responsibilities: Train and upskill users when appropriate to do so with computer skills and information security expertise. Lead, mentor, and develop a team of Support Analysts. Monitor and manage ticket queues to ensure SLA compliance and workload balance. Act as a technical escalation More ❯