IT Support Apprentice
Livingston, West Lothian, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
QA
with the iTECS to log, escalate and monitor open support calls Maintain and monitor ICT hardware; search for replacement hardware as required and provide quotes for the Digital and Information Service Team Maintain and manage the device catalogue and support the IT Service Delivery Manager in prioritising replacement devices (phones, laptops, WIFI-dongles, printers, tablets) With the ICI support … the two portals connect to it (applications portal and assessor portal) Liaise with the ICI system provider (DDS) regarding any technical issues Assist with any staff training in ICT, information security and data protection Manage the office WIFI network and liaise with suppliers on availability issues Support the HR, communications and engagement teams in any ICT set up … support the incident response team to resolve the incident Be the recorder/scribe for any incidents which may require the incident response team to act Shadow the IT Security Manager to learn the safeguards and monitoring systems in place Monitor and liaise with the IT Security Manager regarding any alerts via the Spycloud portal Desirable skills: Detail More ❯
Employment Type: Full-Time
Salary: £25,235 - £28,131 per annum
Posted: