1 of 1 Information Security Jobs in Yeovil

line of support and assistance to our clients. Ensures that all support enquiries are responded to effectively and in a timely manner. Reviews the information provided by the customer and ensures that all essential information has been collected and access to customers systems is available, liaising with the … customer where required. Reviews information received on case and provides immediate assistance through the use of scripts, knowledge articles, and standard procedures. Ensures that all other cases are appropriately assigned to the correct team or colleague. Communicates updates to customers in a clear and timely manner. Escalates issues and … Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles. Works within the Education Horizons Information Security Management System and policies. Lives and leads the Education Horizons’ values Continuous improvement Ensures strong focus is placed on responsiveness, and always More ❯