1 of 1 Infrastructure Support Engineer Jobs in the West Midlands

Cloud Infrastructure Support Engineer Work from home Career/Personal development opportunities! Overview We are seeking a Cloud Infrastructure Support Engineer to join a growing cloud services team. This is a permanent role focused on delivering high-performance, secure, and reliable hosting solutions through contributing to the wider support function, resolving technical issues … and working closely with customers. Key Responsibilities Support infrastructure upgrades: Windows Server (2016+), Active Directory, SQL Server, Exchange, SharePoint, Remote Desktop Services, Office, Microsoft 365, and Veeam Backup. Assist in the build, configuration, and ongoing support of cloud infrastructure. Provide level 2 reactive support in line with agreed SLAs. Communicate technical updates clearly to customers. Deliver … a proactive managed service and become a trusted technical advisor. Support cloud migration projects, including UAT, pre-live checks, and go-live processes. Resolve advanced infrastructure support tickets, assist 1st/2nd line teams, and act as the first point of escalation for cloud-related issues. Manage hosted environment configuration and administration. Monitor and maintain backup systems More ❯