3rd Line Support Engineer
- Hiring Organisation
- vertex-it-solutions
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £37,500 per annum
complex incidents and problems through to resolution Provide advanced support via ticketing systems, telephone, email, and remote access tools Perform in-depth troubleshooting across infrastructure, cloud, and end-user computing environments Conduct root cause analysis and implement permanent solutions Manage and prioritise multiple technical issues while adhering to SLAs … Windows Server operating systems Microsoft 365 administration including Exchange Online, Intune, and Entra ID (Azure AD) Active Directory, Group Policy, and core Microsoft infrastructure services Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and VPN technologies Experience with firewalls, switches, and network infrastructure devices Virtualisation technologies such ...