Customer Service Coordinator
St. Albans, Hertfordshire, England, United Kingdom
Franke
accordingly. Troubleshooting: Resolve calls using videos, documents, advice from engineers and troubleshooting sessions. Log and close calls as fixed over the phone to track remote resolutions. Seek insights on IOT for potential issues. Credit Requests: investigate all credit requests and provide recommendations to the Head of Customer Service with full reasons. Inform customers of the decision once confirmed … with AI: Keeping up with advancements in AI and integrating innovative solutions into existing systems Developing AI Solutions: Creating machine learning models and AI algorithms to solve business problems IOT Support: Utilise IOT to support customers with preventative services and maintain operational machines Requirements: Exceptional organisational and time-management skills. Strong communication and interpersonal abilities. Proficiency in Microsoft Office Suite More ❯
Employment Type: Full-Time
Salary: Competitive salary
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