1 of 1 JIRA Jobs in Kings Langley

complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence)) Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites … workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience ...