TechOps Lead Contract
- Location
- Leeds, England, United Kingdom
team (incidents, requests, changes and alerts). Put standard operational and managed service patterns in place, including intake, categorisation, prioritisation and SLAs in JIRA Service Management, and protect engineering capacity by balancing reactive work against planned improvements. Incident, Problem & Change: Contribute technical expertise and solutions to incidents and root … mindset and strong communication skills, including with senior stakeholders Forward-thinking approach to AI and service desk automation Experience designing Service Management workflows (e.g. JIRA) Experience taking over an inherited or poorly documented estate and stabilising it Working knowledge of JVM observability Tech Stack Azure | RHEL | Terraform | GitHub Actions ...