5 of 5 Journey Map Jobs in Manchester

deliver intuitive and effective user experiences. Use insights from user research and analytics to identify pain points and improve service design. Create user journey maps, sitemaps, navigation structures, and annotated wireframes . Support usability testing alongside user researchers. Facilitate workshops with internal teams and client stakeholders. Collaborate with ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

Provide insight into whether marketing focus is aligned with commercial strategy (e.g. Food vs Health and Safety vs software) 3. Customer Journey Map and define key buying and decision-making touchpoints throughout the standard 3-year contract term to understand where and how customers re-engage commercially. ...

service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from … operational teams. Support the evolution of service design capability and ways of working across the organisation. Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What Youll Bring A strong foundation in UX design, with clear progression into service design. Experience designing ...

line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey ...