24 of 24 Journey Map Jobs in Manchester

Product Discovery, working closely with Product Owners and Managers, Software Engineers, and UX Researchers to explore, validate, and iterate on early-stage product ideas. Create wireframes, user flows, journey maps, and interactive prototypes to effectively communicate design ideas. Develop high-fidelity, production-ready UI designs that align with brand and accessibility standards. Champion a culture of continuous iteration … or telecommunications. Design Tools: Proficient in Figma or similar design tools. Prototyping & Testing: Experience with interactive prototyping and user testing methodologies. User Research: Familiarity with usability testing, customer journey mapping, and research analysis. Accessibility: Understanding of WCAG guidelines and designing for inclusivity. Design Systems: Experience contributing to and maintaining a design system and working with component library containing More ❯

customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

approach, ensuring all design choices address user needs, behaviours, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyse end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps More ❯

and collaborative work environment. What you’ll be doing: Collaborating with product managers, engineers, and researchers to explore and validate early-stage product ideas. Creating wireframes, user flows, journey maps, and interactive prototypes. Delivering high-fidelity UI designs aligned with brand and accessibility standards. Championing a culture of continuous improvement through user feedback and testing. Acting as the More ❯

in the following ways: User-Centred Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviours, and insights from research. Journey Mapping – Map and analyse end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Interaction and UI Design – Demonstrates More ❯

customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day More ❯

customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day More ❯

product delivery including requirements gathering, backlog prioritisation, and sprint planning Collaborate with UX, development, and cross-functional business teams to create solutions that meet user needs Own customer journey mapping, service design, and experience optimisation Define and track key success metrics, using data to guide continuous improvement Support and mentor Product Owners and agile teams to ensure high More ❯

and client teams and wider stakeholders Work with a range of clients in a consultancy setting with a technology focus Think holistically across all aspects of a user journey, for all users, in a way that aligns with business goals Work on projects throughout the delivery lifecycle (discovery through to live), adapting your methods to each project phase … in-house setting Skills in one or more UCD disciplines preferably service design or interaction design Knowledge of user centred design principles, best practice and artefacts e.g prototypes, journey maps, personas Experience working with teams and/or clients to embed user centred design practices Ability to adapt and identify appropriate UCD processes and methods to a variety More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You’ll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know More ❯

SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey mapping Backlog definition More ❯

this role you will play a key role in: Design and implement HR Target Operating Models (TOM) and shared services structures. Facilitate workshops using Design Thinking and Employee Journey Mapping to enhance employee experiences. Partner with clients to analyze and improve processes across HR functions. Contribute to the implementation of ERP solutions such as ServiceNow, SAP SuccessFactors, Workday More ❯

Join us as a Colleague Journey Developer in the Day to Day Goal We’ll look to you to contribute to the creation and delivery of all products and services required to meet the colleague journey vision You’ll be continually identifying opportunities to digitise, improve and manage the journey to deliver increased colleague … ll work from home some of the time, but you’ll also spend time working from the Edinburgh or Manchester office What you'll do As a Colleague Journey Developer, you’ll work as part of a Journey Developer and Transformation team, creating and driving the delivery of the journey and transformation backlog, and … effectively prioritising work to maintain the completion of releasable increments in every sprint. You’ll be driving all business performance and proposition activities, making sure the journey runs effortlessly with true colleague focus. You’ll also be: Providing subject matter expertise to the journey and goal Inputting to and delivering journey mapping, service blueprinting More ❯

images, ensuring a cohesive user experience. Sales Enablement & Training: Partner with the Product and Commercial teams to develop sales enablement materials, including demo videos, training decks, and customer journey maps. Customer-Centric Content: Develop messaging that resonates with customer personas, aligns with their needs, and drives engagement throughout the sales funnel. Project Leadership: Manage content projects, including coordinating More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯