2 Junior Technical Support Jobs

A global quantitative and systematic investment manager is seeking a Level 1 Technical Support specialist to join its team. The role involves managing technical issues and requests related to data systems, serving as the initial point of contact for internal users. Responsibilities include: Receiving and logging tickets … to established procedures Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction Participating in updating internal knowledge bases and documentation Gradually increasing technical and operational knowledge for more independent issue management Collaborating with research and trading teams to understand data needs and technical challenges Qualifications: Rigorous … and organised work approach Excellent written and oral communication skills Prior experience in technical support preferred Basic knowledge of ticket management systems Jira Ability to work effectively within a multidisciplinary team Interest in the financial sector and willingness to learn industry-specific technical concepts preferred more »

all flavours to apply, and wouldn't want you to be discouraged by a big block of text! ⚠️ ⚠️ This is one of the three technical roles we are currently recruiting for, if you have an interest in a combination of the three, please let us know (more information in … the "job description" section.) ⚠️ Role overview: We're looking for someone with a technical background who loves helping people. You'll be learning all about how our products work, and play a crucial role in interfacing between our customers and our developers. This role is focused on helping customers … resolve their issues, and triaging technical issues and feature requests before handing them over to the developer. You'll be an intrinsic part of the product team, and as this is not a full-time role, you'll have the opportunity to take one other responsibilities. Company overview: We more »