26 to 50 of 70 Knowledge Management Jobs

services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we're looking for: Has built or significantly matured a support operations function … simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform - shaping how the organization uses it, driving adoption, and managing accountability against ...

backends, and cloud-native technologies, ensuring both delivery excellence and team development while remaining technically hands-on with containerised, scalable solutions. Key Responsibilities Delivery Management (40%) Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality … architectural guidance and critical technical decisions, with selective hands-on contributions Define technical decisions and maintain system health through architectural oversight and technical debt management Establish and drive comprehensive quality culture including TDD/BDD practices, testing standards, automated quality gates, and team code review excellence Define team security ...

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition ...

decision-making. Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting. Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits. Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational … standards. Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks. Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices. Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions. ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements Have at least 8-10 years of experience ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems SpecialistJob Title: Knowledge Data and Systems Specialist (Associate)Location: Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe're on a mission to be a force for good in lending. Throughout our almost … like working at Capital One UK.About the RoleThe purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead end-to-end delivery … activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support integrations using ...

live. Coordinate readiness reviews and support formal service acceptance processes. Work closely with operational teams to confirm support readiness and capability. Documentation & Knowledge Management Produce comprehensive Operational Readiness Packs and Service Transition Packs. Develop and maintain runbooks, Standard Operating Procedures (SOPs), escalation paths and knowledge articles. Ensure … tooling requirements are documented and validated. Maintain high standards of quality, consistency and accuracy across all documentation. Go-Live & Early Life Support Support the management of Early Life Support (ELS) activities following service launch. Coordinate issue tracking, escalation pathways and stabilisation activities. Capture lessons learned and support continuous improvement ...

seeking a highly skilled and motivated Lead Software Engineer, Warehouse Management with 8+ years of experience to drive the delivery of complex and impactful software solutions. In this pivotal role, you will directly influence the success of cross-functional initiatives and product outcomes by providing technical leadership, establishing best … with product goals. This position is fully remote This role is an Individual Contributor A day in the life as a Lead Engineer, Warehouse Management Provide strong technical leadership and guidance to the software engineering team, setting the technical vision and ensuring alignment with product goals Lead the design ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals, and automation … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams … background, you may have experience as a ServiceNow Consultant, HR Systems Analyst, or Product-focused professional, as long as you bring strong HR domain knowledge and ServiceNow exposure. A CIS HRSD certification would be highly beneficial. You'll be confident in your approach and a strong communicator, comfortable working ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere ...

growing humanoid robotics startup building the next generation of intelligent robotic systems. As the company scales, we are investing in AI-powered internal automation, knowledge systems, and decision-support capabilities that enable leadership and teams to operate with greater speed, clarity, and efficiency. We are looking for an experience … delivery of Humanoid's internal AI ecosystem, working closely with company leadership, engineering teams, and business stakeholders. Your mission is to transform fragmented company knowledge, meetings, tasks, and operational processes into a scalable AI-powered platform that provides actionable insights, automates workflows, and enables better decision-making across ...

shape our ServiceNow strategy and offerings Partner with ServiceNow leadership and ecosystem partners to strengthen collaboration 🔹 What We’re Looking For ✅ ServiceNow Expertise Strong knowledge of the ServiceNow platform, including: ITSM, ITOM, CSM Experience with HRSD applications is essential Employee Service Centre Case & Knowledge Management Performance Analytics … Business & Industry Knowledge Understanding of employee experience and HR processes Experience in customer experience (CX) transformation ✅ Technical & Solution Skills Integration, data migration, and platform customisation Workflow automation and scripting Ability to translate business requirements into scalable solutions ✅ Consulting & Sales Capability Experience supporting or leading pre-sales, demos, and proposals ...

Consulting Point Search are representing a top-tier Management Consultancy firm who are looking to recruit a number of individuals into their rapidly expanding "Cloud HCM Advisory & Implementation Practice" to focus on Oracle Fusion HCM, Workday HCM or SuccessFactors HCM consulting services. You will get involved in Advising clients … processes and manage the full lifecycle implementation of Oracle HCM Fusion or SuccessFactors HCM Solutions. SAP SuccessFactors (Employee Central, Recruiting, Onboarding, Learning, Performance Management, Compensation, Variable Pay, Succession and SAP Cloud Platform integration) Oracle Fusion HCM (Core HR and Payroll, Talent Management and Workforce Analytics) Workday (Benefits, Talent ...

candidate's setup. A leading Trading firm is hiring a contract Endpoint Engineer. This role is responsible for engineering, support, and lifecycle management of endpoint hardware, operating systems, applications, and associated management platforms. This includes solving critical business incidents, improving the end-user experience, and partnering closely with … security, performance, and software lifecycle management. Support and improve Microsoft Intune for endpoint configuration, compliance, patching, application deployment, device health, update rings, and policy management across physical and virtual endpoints. Help implement, manage, and improve self-service software experience through Company Portal and related tooling, including packaging Win32 applications ...

manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. Act as a key point … globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours ...

infrastructure Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (SharePoint, Confluence, Google Drive), and chat platforms (Teams, Slack) Troubleshoot integration and deployment issues, working cross-functionally with internal teams and customer ...

implementations from requirements gathering and user story definition through to deployment and continuous optimization. Module Configuration: Configure core capabilities including workflows, forms, catalog items, knowledge management, self-service portals, and automation. Integrations: Develop and support seamless enterprise integrations using ServiceNow APIs, IntegrationHub, and MID Server. ITOM Enhancement: Enhance … CMDB, Discovery, Service Mapping, and Event Management capabilities to boost platform reliability and visibility. Stakeholder Engagement: Collaborate with business and technical stakeholders to translate complex requirements into actionable technical solutions. Required Skills & Experience Security Clearance: Must hold current and active UK SC Clearance . ServiceNow Expertise: Proven hands ...

global ServiceNow HRSD and HRIS implementations Strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation. Extensive knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue ...

ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this role will … configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira as an enterprise-wide platform ...

Service Management (ITSM) ServiceNow Developer 📍 Liverpool (Hybrid – 2 days per week onsite) 💰 £50,000 - £60,000 + Bonus + Exceptional Benefits 📅 Permanent Our client helps people invest their money well so they can live well. As one of the UK's leading wealth managers, managing over £109bn in assets … they're continuing to invest heavily in our technology estate and Service Management capabilities. They're now looking for a ServiceNow Developer to help shape and evolve our ServiceNow platform. The Opportunity This is an ideal role for a ServiceNow Developer who enjoys building sustainable, scalable solutions rather than ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...