1 of 1 Knowledge Transfer Jobs in Maidenhead

with exposure to complex customer procedures, preferably in a Service Desk environment. CRM Systems: Proven experience supporting customer requirements via omnichannel CRM systems. Industry Knowledge : Previous experience operating within a business with large contracts in the services/telecommunications industry is highly advantageous. Technical Skills: Proficiency in Microsoft Excel … problem-solver. What Will Make You Shine At Wireless Logic (Behaviours & Culture) 😇: Enthusiasm and a logical, proactive approach to problem-solving. Confidence in transferring knowledge to customers and colleagues. Ability to thrive in a fast-paced environment. A positive, can-do attitude that’s infectious. Excellent verbal and written … CSAT) score of 95% or higher for all resolved tickets. 2) Reduce the average ticket resolution time by 15% through process improvements and enhanced knowledge sharing. 3) Proactively identify and resolve recurring customer issues to minimize escalations and improve overall service quality. Why Come Work With Us?👋 Here’s More ❯