1 of 1 Knowledge Transfer Jobs in Wokingham

issues stemming from the migration (e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the … to troubleshoot and resolve any residual or recurring issues and provide feedback on gaps in migration processes to improve future migrations. Assist in seamless knowledge transfer to BAU teams by documenting and sharing hypercare resolutions and processes. Key Skills Strong technical expertise across the M365 ecosystem: Exchange Online … SharePoint, Teams (mandatory); Power Platform knowledge (preferred). Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. More ❯