LeadServiceDesigner Up to £60,000 plus great benefits (Work Level 5) 12-month fixed-term contract/secondment (parental cover) Manchester city centre (hybrid) We're open to applications from people who may require flexible working arrangements. You'll have the opportunity to discuss your needs during the interview process and at offer stage. We … re looking for a LeadServiceDesigner to join our Digital technology & data team on a 12-month fixed-term contract in Manchester. In this role, you'll play a key part in creating services that provide value to our members, working closely with our product teams to make sense of complex systems. Why this role matters … At Co-op, we're creating digital products and services that make a real difference to our members, customers, and communities. As a LeadServiceDesigner, you'll shape how our services work end-to-end, making sure they're inclusive and accessible. Your work will help us build fairer, more effective experiences that provide genuine value More ❯
LeadServiceDesigner Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic ServiceDesigner who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers … experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see … proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled More ❯
LeadServiceDesigner Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic ServiceDesigner who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers … experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see … proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled More ❯
LeadServiceDesigner Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic ServiceDesigner who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers … experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see … proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled More ❯
LeadServiceDesigner Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic ServiceDesigner who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers … experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see … proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled More ❯
LeadServiceDesigner - Savings Portfolio Simplification Edinburgh (2 days per week onsite) | 6-month contract | £600 per day (Inside IR35) Are you a strategic ServiceDesigner who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how … and business leaders, you'll visualise how this simplification impacts customers, colleagues, and the wider digital ecosystem - creating alignment, clarity, and momentum across multiple teams. What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support … digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or leadMore ❯
+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior ServiceDesigner to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across … collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency … model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate More ❯
+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior ServiceDesigner to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across … collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency … model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate More ❯
+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior ServiceDesigner to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across … collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency … model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate More ❯
london (city of london), south east england, united kingdom
Tomorrow Recruitment Ltd | B Corp™
+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior ServiceDesigner to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across … collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency … model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate More ❯
+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior ServiceDesigner to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across … collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency … model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate More ❯
