1 of 1 Lead Jobs in Camden

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager, ITIL. My client is a small IT managed services company with an excellent … solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical support and service delivery. This role will focus on … improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to promote team development. Manage team schedules and workloads to ensure optimal coverage More ❯