2 of 2 Lead Jobs in Hereford

Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a … is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will … point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline More ❯

Job Title: IT Lead Location: Hereford (On-Site/Hybrid) Salary: £40,000 + Great benefits We're working with a growing organisation in Hereford seeking an experienced IT Lead to manage and oversee their IT operations. This is a hands-on leadership role, responsible for ensuring the smooth running of IT systems, managing a small team, and driving IT … projects that support business growth. Key Responsibilities Lead and manage day-to-day IT operations, ensuring systems are reliable and secure. Act as the first point of escalation for IT issues, providing guidance and support to the team. Oversee desktops, servers, networking, cloud services, and business-critical applications. Plan, coordinate, and deliver IT projects such as system upgrades, migrations, and … are maintained. Mentor and support team members, providing training and development opportunities. Ensure compliance with cybersecurity policies and data protection requirements. What You'll Bring Proven experience in a lead IT role , managing IT systems and small teams. Strong technical knowledge across Microsoft technologies, networking, and cloud services. Experience with IT project management and delivery. Excellent troubleshooting, problem-solving, and More ❯