Technical Support Team Leader
Hungerford, Berkshire, United Kingdom
Advancing People
Advancing People Recruitment Specialists are now recruiting for a Technical Support, Team Lead to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire. We are looking for an experienced Technical Support Leader who can coach, train, develop and mentor a team of 5 Support Analysts, the Support Department plays a crucial role in assisting … a week, remote 2 days. This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS) Key Responsibilities: Leadership: As the leader of the payments support function, you will lead a team of payments technicians aimed at delivering payment services to clients. Onboarding New Customers : Manage the process of onboarding the initial … in payments technology. Escalation : When necessary, escalate complex issues to senior team members or engineering for further investigation and resolution. Person Specification: Excellent written and verbal communication skills Previously Lead a Team working as a Team Leader, Supervisor or Manager within a Technical Support Environment Strong interpersonal skills and the ability to build positive relationships with customers A keen eye More ❯
Employment Type: Permanent
Salary: £41000/annum
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