1 of 1 Lead Jobs in Marlow

give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. About the Role: As theService Desk Team Lead, you will be responsible for leading all activities of the Service Desk dayshift or shift function to ensure excellent customer service is provided and SLAs/KPIs are met. As … a Service Desk Team Leader, you'll beresponsible for: Managing day to day support activities of Support team staff and Request items from customers (50/50 split) Acting as a point of escalation - including but not limited to, hierarchical and customer escalations. Delivering efficiencies through best practice whilst ensuring service quality and customer satisfaction remains as a high standard. More ❯