Helpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitmentensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady Helpdesk … Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadershipguiding the team … variety work with different clients and solve a wide range of technical challenges Professional growth well support your development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis More ❯
Helpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitment—ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady … Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership—guiding … work with different clients and solve a wide range of technical challenges Professional growth – we’ll support your development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis More ❯
Helpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitment—ensuring clients receive prompt, effective assistance when they need it most. We are now seeking a capable and steady … Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment. The Helpdesk Lead Role: As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadership—guiding … work with different clients and solve a wide range of technical challenges Professional growth – we’ll support your development every step of the way Key Responsibilities of the Helpdesk Lead: Lead, guide, and support the Helpdesk Team in managing the daily ticket workload and customer requests. Ensure service delivery aligns with defined processes, SLAs, and KPIs. Conduct remote investigation, diagnosis More ❯
Helpdesk Lead Ringwood (with occasional travel to customer sites) Up to £38K & Great Benefits entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitmentensuring clients receive prompt, effective assistance when they need it most click apply for full job details More ❯
