1 of 1 Lead Jobs in Wrexham

Technical Support Team Leader Wrexham £33,000-36,000 The Technical Support Team Leader will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. The successful Technical Support Team Leader will be rewarded with a company pension … and life assurance; subsidised staff canteen; free on-site parking; childcare vouchers; uniform provided. The hours of work are Monday to Friday 9am-530pm. Summary The Technical Support Team Leader will be responsible for managing and maintaining the daily operations of the team, handling queries from clients in a timely and effective manner and manage the returns process to full … client satisfaction and operational efficiency. Main Responsibilities Team Management Schedule and oversee daily activities of the support team and conduct regular performance reviews, feedback, and training. Lead, mentor and develop a team of Technical Support Specialists. Support a team of Skilled Operators to deliver an effective and efficient returns process. Ensure all technical support cases are documented and tracked accurately More ❯