2 of 2 Line Management Jobs in Luton

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's as a 1st Line Service Desk Analyst. You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards a … maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently Maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met Exceptional communication skills and … base Assisting the Service Desk Manager & Head of Service Delivery with any escalation requests Escalating to wider IT support teams where necessary Undertaking ad-hoc requests as directed by line manager & Head of Service Delivery To be successful in this role, you will need: Experience working on service desk using ITIL v4 is desirable Networking Experience (LAN, WAN & Wi More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯