3 of 3 Line Management Jobs in Sidcup

Role Title: 1st Line Service Desk Team Leader Reporting: To Service Delivery Manager, Department Service Desk The role Reporting to the Service Delivery Manager, your main duties will be to ensure that yourself and your team members are progressing and resolving all Service Desk tickets swiftly. This should … completed in line with Service Level Agreements and ensure that we are managing client expectations throughout. Where resolution is not possible, you will ensure that the ticket is escalated promptly. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly ...

will form part of the Technical Services team, leading projects, providing feedback on current processes, driving continuous improvement within the team and ultimately helping management to deliver services as consistently and efficiently as possible. In addition to this, as a Senior Technical consultant, you will also play … reliable email communication within organisations. Possesses in-depth knowledge of Microsoft Teams, facilitating collaborative workspaces and effective communication. Experienced in SharePoint Online, enabling document management and team collaboration. Skilled in Intune and Endpoint Management, maintaining device security and compliance. Proficient in Entra ID (formerly Azure AD), ensuring secure ...

your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer … users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer’s infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements ...