2nd Line Support
- Hiring Organisation
- First Recruitment Services
- Location
- Shoreham-by-Sea, West Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000/annum Free parking, hybrid working
cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact via phone, email, and service desk Contribute to the knowledge … continuous team improvement Requirements for the 2nd Line Support: A valid UK driving license Experience working with Linux CLI (troubleshooting and administration) Strong communication skills - able to engage both technical and non-technical stakeholders A customer-first approach with a genuine desire to deliver ...