Technical Support Manager
- Hiring Organisation
- Roku
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Salary
- £ 100 K
Jira Service Management, including intake, triage, routing, escalation, and continuous improvement of runbooks and knowledge articlesOversee endpoint support across Windows (Intune), macOS (JAMF), and Linux, including enrollment, compliance remediation, and hardware lifecycle, in partnership with the Secure Device Management teamSupport identity and access operations including MFA enrollment, sign-in troubleshooting … India is strongly valuedDeep hands-on knowledge of modern enterprise endpoint and identity platforms, with cross-platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing ...