Sr. Escalation Engineer - Client Services
- Hiring Organisation
- Thales
- Location
- City, Belfast, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Technical Knowledge/Skills & Experience Required Essential: Operating Systems & Infrastructure Strong Linux & Windows Server administration skills System performance analysis (CPU, memory, disk, processes, services) Log analysis and troubleshooting Virtualization platforms (VMware, Hyper-V) Basic cloud exposure (AWS, Azure, GCP) Networking fundamentals TCP/IP, DNS, routing, NAT, VPN concepts … fundamentals, JSON/XML parsing) Automation mindset for repetitive diagnostics Basic Git familiarity Troubleshooting & Escalation Skills Analytical & Troubleshooting skills Root Cause Analysis (RCA) Complex log correlation Crisis Management Reproducing customer issues in lab environments Performance bottleneck identification Clear technical documentation skills Strong ownership and accountability mindset Ability ...