Graduate IT Support Analyst
- Hiring Organisation
- Hypercreate Ltd
- Location
- Bloomsbury, Shropshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 27,000 - 32,000 Annual
queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding … Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach ...