Apple Mac Support Specialist (2nd Line)
London, United Kingdom
Apache Associates
Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket records … following best practice protocols Stay informed about emerging IT trends and technologies It is expected that you will have at least 4 years' experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: