1 Mac Specialist Jobs in England

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: ? Efficiently manage and prioritise support … tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. ? Adhere strictly to service processes ? Maintain accurate, comprehensive ticket records and consistently update clients ? Emphasise quality and first-time resolution, avoiding temporary fixes ? Escalate complex issues appropriately, ensuring tickets are detailed for efficient handover ? Persistently … informed about emerging IT trends and technologies It is expected that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF more »