Level 3 Support Analyst - AI Specialist
- Hiring Organisation
- Anaplan
- Location
- York, North Yorkshire, United Kingdom
- Salary
- £ 70 K
raised through support ticketsBuild deep product knowledge across Anaplan’s platform and tools (including Grafana)Act as an AI and Machine Learning (ML) subject matter expertCollaborate with other teams to guide customers through complex technical solutionsRaise and track product bugs when you identify themCommunicate investigation progress and outcomes … leading smaller team projects and mentoring colleaguesExperience creating technical documentation and delivering trainingPreferred Skills:Understanding of AI security threats and mitigationExpertise in AI/ML cloud services e.g. Azure OpenAI, AWS Bedrock or Google Cloud AI.Knowledge of core ML concepts e.g. anomaly detectionFamiliarity with technical support environments, SaaS platforms ...