Technical Support SME Z systems (IBM Advanced Mainframes)
Hursley, England, United Kingdom
IBM
Introduction We are Technical Support Professionals working on Z systems (IBM Advanced Mainframes) and we build the most secure systems for our customers to deploy their enterprise applications. Your Role and Responsibilities The successful candidate provides remote technical support assistance to customers and IBM technical personnel on IBM … details related to problem incident or request, and ensures problem record is complete and correct. Uses in-depth technical knowledge, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem cause and solution alternatives, and to determine most likely cause(s) and solution(s … . Communicates action plan to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Viewed as a technical expert. Will contribute to department attainment of organizational objectives and high customer satisfaction. Ability to work independently as well more »
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