2 Major Incident Management Jobs in South Yorkshire

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be … responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations more »

Trust employees and 3rd party users. Configuration, deployment, repair and maintenance of desktop PC's, Laptops, tablets, iPads, iPhones and android phones Updating the incident and request tickets within the Service Desk Logging tool. Documentation of procedures Project work as required. Compliance with operational processes (Incident Management, Request Management, Major Incident Management) Network configuration as required including port patching and fault diagnosis. Travel - You will be required to travel between our other Trust Sites as well as our satellite sites. About us DBTH is one of Yorkshire's Leading acute trusts, serving … system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware Experience of working with ITIL and Service Management processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working more »