1 of 1 Management Information System Jobs in Altrincham

their queries, maintaining centralised communications as the single source of truth Act as a bridge between technical systems, to ensure that the client facing system has the required updates and ensuring a record of all support issues is kept Support our teams to encourage the client to raise issues … allocated system as opposed to informal channels (e.g. Slack) Monitor and analyse support metrics to identify trends and areas for improvement. Share monthly reports to ensure we can track support metrics over time, and understand whether we are on target with our SLAs Develop and maintain comprehensive documentation ...