Crowborough Advice Services Manager
Crowborough, Sussex, United Kingdom
Citizens Advice BANES
multitask - someone who embraces change and new challenges. You will also be required to work flexibly across all of Wealden Citizens Advice and work collaboratively with the Wealden Management Team for the benefit of all our clients. For an informal chat about the role, please contact our CEO, Jennifer Jadia on Key work areas and tasks Responsibilities include … regarding service delivery, quality of advice, Data Protection and Health & Safety. Ensure appropriate systems and procedures are maintained for case recording, statistics, follow-up work, quality control, project management and service level agreements. Keep technical knowledge up to date and provide technical support to volunteers. As part of the Management Team ensure compliance with Citizens Advice … membership scheme, advice quality standards and audit requirements. Contribute to research & campaigns and ensure this is integrated throughout the Generalist Advice Service. Staff Management Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best. Ensure the effective performance management and development of More ❯
Employment Type: Permanent
Salary: GBP Annual
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