1 of 1 Management Information System Jobs in Huddersfield

growth led, on-site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro … service desk issues Ensure each support call is logged and actioned to completion Ensure all calls status are updated on the support desk system Ensure client contact is maintained until fault resolution. Provide second line support for issues to ensure problems are investigated and resolved. Provide pro active maintenance ...