2 of 2 Management Information System Jobs in Reigate

out of hours support, including weekends as and when required, for which overtime will be paid. Responsible for personal SLA and KPI adherence. Ensure a working knowledge of information technology products is maintained and undertake training when required. Assist with the production of documentation and coaching for users, when required. Provide support for existing applications and liaise with … parties, where necessary, on 2nd and 3rd line issues and queries, from service desk ticket creation to resolution within agreed SLAs, as and when required. Provide support to information security colleagues as the conduit to liaising with third-party suppliers on IT application server vulnerabilities, as and when required. Assist in maintaining the service’s application portfolio. Supervise More ❯

customers, prospects, and partners Collaborate closely with Sales to win new business and expand key accounts through strategic technical input Line Manage proposition leaders, including day to day management Create and chair a Product Board, governing product lifecycle, performance, and positioning. Own managing any required phase outs of Vendors and Products to keep product stack simple and concentrate … key partners Continuously monitor indicators of the effectiveness of the product development function, including monitoring of sales performance (uptake) of newly introduced products Lead market research activities, gathering information on technological demand (current and future) as well as any challenges that may be solved by … product innovation Maintain accountability working with Operational Board leaders to develop and maintain technical capability across the organisation to support the strategic technical plan Support CRM, automation, and billing system improvements to enhance efficiency and customer experience Establish and maintain senior technical relationships with strategic vendors and suppliers. Represent Opus at industry events and forums, bringing back actionable insights More ❯