2 of 2 Management Information System Jobs in Waterlooville

First Line IT Service Desk Analyst

Hiring Organisation
Key Recruitment Limited
Location
Waterlooville, Hampshire, United Kingdom
Employment Type
Permanent
Salary
GBP 28,000 Annual
customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account … agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good ...

First Line IT Service Desk Analyst

Hiring Organisation
Key Recruitment Ltd
Location
Waterlooville, Hampshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£28,000 per annum
customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account … agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good ...