6 of 6 Mentoring Jobs in Southend-on-Sea

for 1st and 2nd line support teams. As the team's technical expert, you will be responsible for diagnosing and resolving complex IT issues, mentoring 2nd line support engineers, and identifying training and development opportunities. Additionally, you will contribute to the continuous improvement of our IT support framework by developing More ❯

to start a career in cloud computing. What the Traineeship Offers: 6 months of online, instructor-led training through weekend classes Official AWS certifications Mentoring and coaching Hands-on labs and practical experience Guaranteed remote work experience The Process: Training AWS Certifications Work Experience Who Should Apply: Anyone who is More ❯

Line Support functions. This is a fully office-based role in a growing business, ideal for someone looking to make a real impact while mentoring a close-knit team. About the Role As the IT Operations Team Leader, you'll be responsible for the day-to-day performance of the More ❯

and process improvements. Act as an escalation point for complex or unresolved customer issues, ensuring swift and satisfactory outcomes. Foster a culture of coaching, mentoring, and professional development within the team. Collaborate with internal stakeholders across departments to ensure service alignment and improvement. Continuously drive innovation and process optimisation within … and embody the organisation's values, with a strong focus on Safeguarding, Equality, and Diversity. What We're Looking For Previous experience leading or mentoring a 1st Line or customer support team within an IT environment. A strong understanding of SLA/KPI management and performance analysis. Excellent problem-solving More ❯

overseeing the day-to-day operations of the support team. Your focus will be on maintaining excellent service levels, identifying areas for improvement, and mentoring team members to help them reach their full potential. You'll be hands-on, data-driven, and customer-focused-playing a key role in ensuring … problems. Act as a key escalation point for customer queries, ensuring timely and effective resolution. Support the professional development of the team through coaching, mentoring, and training. Collaborate with internal stakeholders to ensure alignment on service standards and customer experience. Promote a culture of continuous improvement, driving efficiency and innovation More ❯

a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to … interesting role. It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others. Requirements: Prior experience in a similar role, with experience using ticketing systems Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN More ❯