Desktop OS (Windows 7 and above) Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint Online configuration and support Core networking (DNS, routing, switching) Firewall configuration (Meraki/Draytek/Sophos) Familiarity with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such More ❯
mix of hardware, software, and network systems onsite Troubleshooting meeting room hardware, end-user devices, and network/WiFi issues Carrying out SmartHands tasks like installs and maintenance Managing Meraki MAC address whitelisting and WiFi password changes Running quick checks and reports through the Meraki dashboard and firewall logs Keeping asset records accurate and up to date Doing … could be better About You You've worked in 2nd line or onsite support before and enjoy being hands-on Confident troubleshooting across hardware, software, and networks Experience with Meraki WiFi/network tools is a big plus Comfortable working with stakeholders and end-users, you can explain technical issues in a simple way You're proactive and organised More ❯