1st Line Service Desk Engineer / IT Support Analyst
- Hiring Organisation
- Smartsearch Recruitment
- Location
- Basingstoke, Popley, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000/annum Excellent benefits
support tools Log, prioritise, manage and resolve incidents and service requests in line with SLAs Troubleshoot Windows desktop, laptop, software and peripheral issues Support Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership … confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems Experience supporting Microsoft Office applications and Outlook Ability to prioritise effectively and remain organised in a fast-paced, ticket-driven environment Positive, proactive approach and a genuine interest ...